We are committed to doing everything we can to facilitate exchanges between our laboratory and the teams that entrust us with samples. This is why we created the Customer Care program in 2020, aimed at secretaries, technicians and biologists responsible for shipments to the Cerba laboratory.
Accessible via "My Cerba", this program offers short tutorials (3 to 5 minutes) responding to Frequently Asked Questions about outsourced sample taking:
Accessible on the My Cerba customer area and on Youtube, this program offers short tutorials to answer frequently asked questions about outsourced sampling:
How to prepare a Bioterfly bag? How to complete an incomplete file on My Cerba? How to track the location and temperature of a bag being delivered?
And much more!
